Course Administrator & Office Support

• Contribute to something really meaningful for New Zealanders
• A varied role with the opportunity to shape and make it your own
• Join a friendly, inclusive team with a supportive and flexible culture

About the role

The New Zealand Resuscitation Council is seeking an enthusiastic, proactive and highly organised administration professional who thrives on delivering great administration, coordinating course logistics, and supporting people to succeed.

Reporting to and working closely with the Administration and Finance Manager, and alongside the Administration Assistant, you’ll provide high-quality coordination and administrative support for the Council’s Instructor training programmes, as well as the smooth day-to-day operations of the Council office.

You’ll be a natural people person with a genuine passion for providing outstanding customer service and building positive relationships with instructors (learners), stakeholders and colleagues. With your warm, helpful and solutions-focused approach, you’ll play a key role in ensuring our programmes run seamlessly and our people feel supported throughout their journey with us.

This is an opportunity for someone who enjoys variety, takes pride in delivering exceptional service, and wants to contribute to an organisation that plays a vital role in improving health outcomes across Aotearoa New Zealand.

What you’ll do:

• Serve as the primary point of contact for all Council Instructor training programme enquiries, responding to emails and phone calls in a friendly and timely manner
• Coordinate all administrative aspects of Instructor Courses, including confirming registrations and schedules, booking venues, arranging travel and accommodation, organising catering, managing course bookings, handling invoicing, etc
• Preparing and dispatching instructor course materials
• Provide support to learners, course providers, and staff with post-course follow-up and result confirmation
• Maintain an accurate database and record for reporting and quality assurance purposes
• Oversee the Instructor nomination process, including receiving nomination files, verifying documents and details, and supporting the onboarding of nominees
• Provide back up support to the secretariat for Council, Executive, and project groups to fulfil their administrative requirements
• Work with the administration team to jointly support office administration systems and maintain quality control processes
• Contribute and participate in key Council projects and initiatives as required.

What we’re looking for:

• Proven experience in administration, team or business support, course/programme coordination, or a similar role
• Experience working in a small team within an NGO, membership-based, education, training, or client-focused environment is advantageous
• Committed to delivering excellent customer service, with experience in a customer-focused setting
• Strong interpersonal skills and ability to build and maintain positive relationships with a diverse range of people
• Highly organised, with excellent time management and prioritisation skills
• Well-developed and confident verbal and written communication skills
• A keen eye for detail and commitment to quality outcomes
• A motivated and adaptable team player with a positive attitude, proactive, adaptable, and able to work independently or collaboratively
• Tech-savvy, computer literate and proficient with Microsoft Office Suite, MAC operating systems and database CRM
• Available to work Wednesday and Fridays

About the New Zealand Resuscitation Council

Established in 1996 as an incorporated society with charitable status, the New Zealand Resuscitation Council sets the standard for resuscitation and first aid in New Zealand through providing public access to information, education programmes, training, international scientific developments, and other services and activities related to resuscitation.         

This permanent part-time role is based in central Wellington, offering 24 hours per week across three or four days. The Council is offering a starting salary of up to $70,000 per annum (pro-rated for part-time hours). It’s ideal for someone who values work-life balance while staying fully engaged and committed.

You’ll be part of a small close-knit team dedicated to making a difference, where your contributions truly matter. With a diverse range of responsibilities, you’ll have the opportunity to engage across the organisation and work on some exciting key initiatives, keeping your work dynamic and inspiring.

How to apply

Attention your CV and a cover letter to Ngan Nguyen by Monday 10 August 2026. 

A position description is available on our website at mclaren.co.nz or call us on 04 499 1069.

Once applications have closed, we will commence the shortlisting process, which can take up to two weeks. We will be in touch with you regarding your application during this time.

View the position description by copying this link into your browser: https://mclaren.co.nz/wp-content/uploads/NZRC-PD-Course-Office-Support-Admin-July-2026.pdf