Volunteer Development Coordinator - Contractor role

One Mother to Another is looking for a Volunteer Development Coordinator (9 month contract 10 hours per week) to help shape the direction of our growing volunteer community during an exciting season of momentum and growth.  

About the Role 

The Volunteer Development Coordinator will play a key role in strengthening OMTA’s volunteer systems and building scalable, sustainable volunteer-led operations that support organisational growth, retention, leadership development, and long-term sustainability. 

Working alongside staff and volunteers, you will formalise processes, strengthen operational structure, support volunteer leaders, and implement systems that improve consistency, accountability, and volunteer experience across the organisation. 

This role will suit someone who is a flexible self-starter with initiative, ideas and strong people skills - someone equally comfortable with big-picture thinking and practical admin. The role will involve strengthening volunteer systems, developing training and resources, creating leadership pathways, improving volunteer engagement, and helping build sustainable volunteer-led teams across the organisation.

Key Responsibilities 

Volunteer Role Development & Programme Formalisation 

• Develop structured role descriptions for key volunteer functions 

• Document responsibilities, expectations, and time commitments 

• Establish clear reporting lines between volunteers, volunteer leaders, and staff 

• Develop accountability frameworks for volunteer-led roles 

Volunteer Infrastructure & Systems 

• Design and implement structured volunteer onboarding processes 

• Develop clear volunteer pathways from entry-level through to leadership 

• Create a documented volunteer leadership progression framework 

• Develop succession planning processes for volunteer teams 

• Ensure systems and processes are documented, transferable, and sustainable 

• Work within Better Impact to streamline volunteer recruitment, record keeping, and communications 

Volunteer Leadership Development 

• Identify and develop potential volunteer leaders across priority teams 

• Support the appointment of volunteer leaders within operational areas 

• Provide mentoring, training, and ongoing support to volunteer leaders 

• Assist with transitioning agreed operational functions to volunteer-led oversight 

Volunteer Engagement & Activation 

• Coordinate and mobilise volunteers for events and operational activities 

• Identify opportunities to expand volunteer involvement across the organisation 

• Increase volunteer participation across priority areas 

Volunteer Community & Retention 

• Implement volunteer feedback processes, including surveys and check-ins 

• Strengthen volunteer engagement, recognition, and retention initiatives 

• Monitor volunteer participation and retention throughout the contract period 

Volunteer Communications & Resources 

• Develop onboarding and welcome materials for new volunteers 

• Create role-specific guides and training resources/videos 

• Establish a centralised volunteer resource library 

• Implement a clear and consistent volunteer communications framework