Registry Officer

• Join a leading industry body with a strong public good purpose
• Build skills and gain experience across a range of legal and policy projects
• Fantastic team culture with flexible working arrangements

About the Role

Reporting to the Deputy Registrar, you’ll be responsible for delivering high-level exceptional customer service to veterinarians and members of the public, ensuring that enquirers have a seamless and positive experience that reflects the values of the Veterinary Council of New Zealand (VCNZ).

This role involves answering enquiries about registration, recertification, and fitness to practise, while providing administrative coordination support to the Deputy Registrar, Executive Officer, and Solicitor. The ideal candidate is organised, professional, and able to manage multiple priorities, apply strong listening skills, and handle sensitive situations with empathy, while maintaining a focus on accurate, friendly, and timely service.

You’ll have the chance to shape the role and make it your own, with your ideas and input valued and encouraged. The environment is relaxed, professional, and highly collaborative, supportive and high-trust –and the more you contribute, the more rewarding your experience will be.

What you’ll do

Just some of the accountabilities include:

• Serve as the first point of contact for all calls and emails, ensuring enquiries are handled promptly and professionally
• Manage the main registration and recertification email inbox, responding to general enquiries and escalating complex matters
• Handle phone queries relating to registration and recertification
• Manage the complaints email inbox, providing initial response, information and guidance, and triage
• Maintain accurate records of enquiries and fitness to practise matters in the case management system (iMIS)
• Provide coordination support to the Solicitor and Deputy Registrar on complaints and fitness to practise cases as needed
• Contribute to developing a team knowledge base with clear, accurate answers to common questions and enquiries
• Contribute to the continuous improvement of registration and fitness to practise processes
• Support the wider VCNZ team and contribute to special projects and initiatives as required.

What we’re looking for:

• Proven experience in customer/client-facing roles, member support, registry functions, and administrative coordination
• Experience in a regulatory or membership-based environment is highly desirable
• Confident using email, phone systems, database, and case management tools
• A strong interest in animal welfare, public law, medico-legal or human medicine is highly advantageous
• An understanding of VCNZ’s role and responsibilities, particularly the purpose of the registration process
• Professional and discreet, demonstrating high emotional intelligence and resilience
• A confident communicator with strong interpersonal skills and a commitment to providing exceptional customer service
• Self-motivated, proactive, and demonstrate strong initiative and work ethic
• Professional and understands the importance of privacy and confidentiality 
• Able to demonstrate integrity and impartiality
• Able to work effectively and collaboratively within a team
• Enthusiasm with a great attitude and willingness to learn
• Strong computer literacy, with proficiency in MS Office 365, CRM systems, and online portals

Why join VCNZ?

The Veterinary Council of New Zealand (VCNZ) is the regulator for Vets. They protect the public interest by registering vets, setting standards, ensuring compliance with those standards and taking action where concerns are raised. 

This is a permanent full-time (37.5 hours) position based in Wellington Central. VCNZ is offering a starting salary of up to $68,000 per annum (with flexibility to consider a higher range for the right experience).

Our team embraces genuine flexibility with most staff working from home up to two days a week, depending on their arrangements.

As part of the team, you’ll enjoy a range of great staff benefits, including:

• An annual wellbeing and eye care subsidy
• Free gym access
• The chance to attend council meetings and industry conferences

This is a fantastic opportunity for someone looking to apply their customer service and administrative coordination skills in a varied and stimulating role. It’s ideal for a confident, articulate communicator who demonstrates initiative, is keen to develop their career, gain exposure to legal and policy work, and contribute to projects within our high-performing team.

How to Apply

Attention your CV and a cover letter to Ngan Nguyen by Monday 6 March 2026.   

A position description is available on our website at mclaren.co.nz or call us on 04 499 1069.

Once applications have closed, we will commence the shortlisting process, which can take up to two weeks. We will be in touch with you regarding your application during this time.

View the position description by copying this link into your browser: https://mclaren.co.nz/wp-content/uploads/VCNZ-PD-Registry-Officer-19.3.2026.pdf