Family Support Coordinator - Middlemore & Auckland

Family Support Coordinator – Middlemore & Auckland Neonatal Intensive Care Unit

Part-time | 12 hours per week

The Little Miracles Trust is seeking a compassionate, grounded and values-driven Family Support Coordinator to join our team, based across both Middlemore and Auckland Hospital NICU’s. This role is at the heart of what we do — walking alongside whānau during one of the most vulnerable times of their lives, ensuring they feel seen, supported and connected from admission through to discharge and beyond.

About the role

As a Family Support Coordinator, you will deliver face-to-face, in-hospital peer support to families of premature and critically unwell babies. You’ll build trusted relationships with whānau and NICU staff, act as a visible and caring presence in the unit, and be a key connector between families, clinical teams and The Little Miracles Trust.

 This is a part-time role of 12 hours per week, worked over three days:

• Candidates will need to have flexibility to work over both hospital sites
• Three x4 hour shifts (between 10am-5pm with flexibility for the successful candidate) 
• Days and hours will be agreed upon with the successful candidate and confirmed prior to the commencement of the role.

The role is based on site across Middlemore and Auckland Hospital, inside the NICU, with parking costs covered as part of the position.

Pay rate: $28.95 per hour 

Key responsibilities

• Provide consistent, compassionate and professional peer support to whānau in NICU
• Build strong, trusting relationships with families, NICU staff and key stakeholders
• Be a visible ambassador for The Little Miracles Trust within the unit
• Identify family needs and ensure the right supports are in place at the right time
• Contribute to service improvement and partnership development alongside your manager

About you

You’re someone who brings empathy, emotional intelligence, and quiet strength to everything you do. You’re confident working on your own, but you also love being part of a supportive, purpose-driven team that’s making a real difference for whānau.

You will bring:

• Lived experience of NICU and/or Special Care Baby Unit (not essential but highly valued)
• Exceptional listening and authentic communication skills
• Resilience and sound judgement
• A professional approach while keeping clear and healthy emotional boundaries
• A genuine passion for supporting positive mental health outcomes for whānau
• A collaborative, can-do attitude with strong follow-through
• Commitment to diversity, inclusion and whānau-centred care 

Why join The Little Miracles Trust?

At The Little Miracles Trust, we show up — for families, for each other, and for the tiny humans at the centre of it all. This role offers the opportunity to make a real, tangible difference every day, within a supportive national team that values compassion, consistency and care. 

 If this sounds like you, we would love to hear from you.

Auckland@lmt.org.nz

Email through your CV, along with your Cover Letter to:

Auckland@lmt.org.nz

Applications will be reviewed as they are received. If we find the right person for the role, applications may close earlier than the advertised date.