Support Coordinator-Administrator
Fixed-Term (12 months)
Are you an admin superstar with a genuine passion for people and community wellbeing? Hearts & Minds NZ is looking for someone who brings both exceptional organisational ability and real warmth to every interaction.
This frontline role sits at the heart of our organisation. You will be one of the first points of contact for clients navigating mental health and wellbeing services, making every person feel genuinely supported from day one.
About the Role
Frontline client engagement (in-person, phone, email)
Managing counselling bookings, waitlists, invoicing, payment records
Triage and screening of new clients entering our Mental Wellbeing Programme
Accurate client data management in our Zoho CRM and Cliniko booking system
Connecting clients and whānau with health and community services
Supporting coordination of our Wellbeing & Resilience Programme
Providing support for events
This is a 12-month Fixed-Term contract- to commence from January 2027
Hours: Monday–Thursday, 5 hours per day | Location: Rosedale, Auckland (on-site)
Pay: $34.00/ $36.00hr
About You
We are looking for someone who can see the bigger picture while maintaining excellent attention to detail. Someone who doesn't just complete tasks, but can keep track of multiple priorities, anticipate what needs attention and take responsibility for ensuring things run smoothly.
You are warm, calm under pressure, and highly organised, and find purpose in supporting people through challenging times. The ideal candidate will have:
Qualifications and/or experience in mental health, social services, community work, or a related field is an advantage
Outstanding administration and organisational skills; you keep things running like clockwork
Excellent communication skills; you are a natural with people from all walks of life
Confidence with CRM systems, Microsoft Office, and digital tools
Cultural competence and a commitment to Te Tiriti o Waitangi principles
A strengths-based, solutions-focused approach to your mahi
You don’t necessarily need to come from a traditional administration background, but you do need to be highly capable, proactive and confident in managing a busy and varied workload. Experience in the mental health or community sector is valuable, but it needs to be matched with strong organisational ability. We’re looking for someone who can bring both.
Send your CV and Cover Letter to Gabby@heartsandminds.org.nz Applications without a Cover Letter will not be considered.
We will be interviewing suitable candidates as applications are received. This position will be filled as soon as the right candidate is appointed.
Applicants must be legally entitled to work in New Zealand and pass a NZ Police Vetting Clearance.
Hearts & Minds NZ is a primary mental health organisation operating through a community-based delivery framework. We strengthen resilience in people, whānau and communities by providing equitable access to high-quality mental health and wellbeing support.