Process Improvement Advisor

• Rewarding and meaningful work that makes a difference.
• Be a valued contributor to our Service Excellence Change Programme.  
• Part time, fixed term role, 20 hrs p/w, until October 2027. $75k - $89k pro rata. Tauranga based.

About the role | Mō te tūnga

As the Process Improvement Advisor, you will play a key role in helping make work simpler, clearer and more effective for our leaders and frontline teams. Working closely with our Service Managers you’ll facilitate opportunities for improvement, and co-design practical solutions that reduce administration. This is a role focused on turning ideas into meaningful outcomes, exploring and implementing improvements, embedding change and measuring benefits. You will also:  

• Facilitate workshops and conversations to understand current processes.
• Develop clear process maps and help to design simpler, more efficient ways of working. 
• Support the testing, implementation and refinement of process improvements. 
• Measure and demonstrate the benefits of change.

What you will bring | Ngā pūmanawatanga ōu

The ideal person for this role will be a confident facilitator and relationship builder who enjoys working with people to solve problems and create practical improvements. With strong process improvement experience, you can quickly understand how work is done, identify inefficiencies and help teams design solutions that are both effective and sustainable. You combine analytical thinking with a collaborative approach, bringing people together to build ownership, drive change and achieve measurable results. You will also have:

• Experience facilitating process improvement workshops.
• Process mapping and analytical skills.  
• The ability to identify root causes and improvement opportunities.
• Proven ability to influence, collaborate and build trusted relationships.
• Experience implementing improvements and demonstrating outcomes within health, disability or other complex service environments.

What's in it for you? | Nōu te rourou?

This is a wonderful opportunity to contribute to meaningful work with an organisation that genuinely creates real and lasting change for New Zealanders living with intellectual disabilities, and their whānau. We offer a supportive work environment where your wellbeing and professional growth are a priority.  We also offer: 

• Wellbeing support and EAP services.
• Training and development.
• Flexibility
• Mobile and phone plan discounts.
• Retail and gym discounts and more!

Mō mātou | About us

IHC has more than 25 Associations across New Zealand. Associations provide an opportunity for members to contribute to IHC’s work in communities on a voluntary basis. Associations undertake a range of activities all directed at enhancing the lives of people with intellectual disabilities and their families. They are an important link between IHC and the broader community.