Insights and Operations Lead

Rotorua Trust is looking for an exceptional Insights and Operations Lead to help shape decisions, strong operations, and meaningful community impact across Rotorua. This is a rare opportunity to work at the heart of a values-led organisation that invests in a vibrant and thriving future for our community.

You’ll bring sharp analysis, excellent writing skills, critical thinking, and the ability to move easily between strategy and detail. You’ll produce high-quality research and use compelling logic to support staff and governance to make impactful decisions for the Rotorua Community. Experience working in ways that reflect te ao Māori, community context, and Te Tiriti o Waitangi will be important.

Based in Rotorua, this permanent role offers flexibility around full-time or part-time hours and the chance to contribute to kaupapa that matters. If you’re motivated by purpose, thrive in a small high-performing team, and want your work to make a real difference in Aotearoa, we’d love to hear from you.

Key Responsibilities:

• Research and analyse complex issues, community needs and emerging opportunities.
• Translate research, data and evidence into actionable insights that support high-quality decision making.
• Prepare influential reports, briefing papers, business cases and recommendations for executive and governance audiences.
• Contribute to strategy development, organisational planning, programme evaluation and impact measurement.
• Coordinate governance processes and support effective board and committee decision making.
• Support the Chief Executive to deliver strategic initiatives that create lasting community impact.

We recognise there are many paths to a role like this. Whether your experience comes from research, strategy, governance, sociology, community-focused work, consulting, operations, or another field, we'd love to hear from you if you enjoy solving complex problems, thinking critically, and turning insight into action.

If you believe you have the skills, experience, and capability to succeed, but are unsure whether your background aligns perfectly, we'd welcome a confidential conversation.

For more information or to request the Position Description, please contact Emma Clapperton on (07) 348 2424.

Applications Close: Applications will be processed as they come in.

Our Consultant Emma Clapperton and Area Manager, Angelique Scott look forward to reviewing your application.

You must be eligible to work in NZ, have NZ residency, or hold a valid NZ work permit.

Personnel Resources Disclaimer:

Personnel Resources is a well-established Bay of Plenty based recruitment agency with offices in Rotorua, Tauranga and Whakatane. We are committed to sourcing top candidates for the roles we recruit whilst ensuring confidentiality and following an equitable recruiting process. We specialise in placing candidates into Temporary, Contract and Permanent opportunities that are inclusive and which encourage our people to be

If this role excites you, but you don't meet every requirement, we still encourage you to apply. We recognise that valuable experience can be gained through a variety of professional and lived experiences.

Please submit your CV and a cover letter outlining your interest in the role and the experience you would bring.

Applications are being managed by Personnel Resources on behalf of Rotorua Trust. For a confidential discussion, contact Emma Clapperton on (07) 348 2424 or emma@personnelresources.co.nz.