Operations Manager

The operations manager is the first point of contact for customers of Rural Bus Manawatū and general enquiries to the Trust, the day-to-day leader and support for our staff, and the conduit between our staff and Board.

You’ll be responsible for rostering staff, vehicle fleet management, establishing and maintaining strong community relationships, bookings and logistics for the rural bus service, and assisting with funding applications.

Reporting to the Chairperson, you’ll provide regular reports on customer and client numbers, staffing matters, service performance, and community relationships.

You’ll lead our team of part-time drivers and rural community workers. Together you’ll make sure every customer and client interaction with the Trust is positive and builds a reputation for outstanding service in our community.

This is a varied role so we're looking for someone with a diverse skillset. The role requires the following core competencies: 

• People management
• Customer service and planning
• Administration and reporting
• Fleet management
• Promotion and community outreach 

You'll need to be a technologically savvy self-starter who can work independently.

Experience with the following is desirable:

• Microsoft 365 including Outlook, Word, Excel and Sharepoint
• Xero, including payroll
• Canva
• Facebook promotion

Please send us a CV showing your employment history and relevant skills, with a cover letter that includes the following:

• Description of your experience managing people and day-to-day operations 
• Explanation of how you organise your workload and prioritise competing demands 
• An example of how you have built strong relationships with customers, clients, or community stakeholders