Care Coordinator

Mō mātou | About us

At Cleared With Care, we support people impacted by Chronic Disorganisation, Hoarding Disorder behaviours and overwhelm in their living or storage spaces.

Our work is practical and people-focused. We don’t just clear spaces ~ we work alongside people to reduce overwhelm, restore function and create safer, more manageable homes that support everyday living and wellbeing.

We deliver services across Aotearoa and there may be opportunities to travel as part of this role.

We are looking for a committed Care Coordinator to support client assessments, implement Care Plans, and deliver a wide range of services that enable clients to reach their individual goals or complete estate-related needs. This is a hands-on, practical role, working directly with clients and their whānau or support people — not an admin-only position.

This is a contracting role, with flexible hours and locations depending on client needs.

Some work may take place in the evenings or weekends to meet the client needs, so adaptability is important.

Mō tēnei mahi | About this job

This is a hands-on role working directly with clients, their belongings and in their personal spaces with a strong wellbeing and mental health lens.

No two days are the same. You may be:

• Supporting clients to sort and make decisions about belongings
• Decluttering and organising living or storage spaces
• Undertaking cleaning activities (e.g. wiping surfaces, clearing waste, sanitation resets, or preparing an estate for sale)
• Packing, moving, or redistributing items and supporting transitions within the home or to alternative spaces
• Completing client assessments and contributing to safety planning
• Assisting with rubbish removal, donations and storage management
• Providing calm, practical, and emotional support to achieve Care Plan goals
• Working alongside other professionals (e.g. social services, health providers, housing providers, clinical specialists) and advocating for clients or whānau
• Accurately recording and maintaining case notes within our Client Management System (CMS)

⚠️ Important to Know (Please Read Carefully)

This is not a standard cleaning or organising role.

Progress can be slow and non-linear, and cleaning and clearing is often just one part of a wider behavioural and wellbeing journey.

You must be comfortable working in environments that may be challenging or unpredictable, while maintaining professionalism, respect, and care for the client and their belongings.

You may be working in environments that include:

• Hoarded environments and spaces (high volume of belongings)
• Rubbish accumulation or unsanitary conditions
• Dust, odours, pests, or biohazards (managed safely with protocols)
• Trip hazards, restricted access, or unsafe layouts

The role includes identifying and working safely around Health & Safety risks, following CWC protocols and using appropriate PPE when required.

Mōu | About you

To support meaningful outcomes for the people we work alongside, you will bring the following skills and qualities:

• Empathy ~ you genuinely care about people and their stories
• Confidence with hands-on work, including cleaning, clearing and practical tasks
• Patience ~ you understand that behaviour change takes time
• A non-judgemental approach ~ you meet people where they are
• Strong awareness of Health & Safety, with the ability to recognise and respond to risks
• Respectful communication with clients, whānau and professionals
• Good time management and the ability to complete basic reporting requirements
• Flexibility and adaptability ~ every home and situation is different
• Cultural awareness and respect, including an understanding of Te Tiriti o Waitangi | Treaty of Waitangi principles
• Availability and flexibility to meet the changing needs of clients and scheduled work
• Physical capability and stamina to carry out the practical, hands-on work (lifting, bending, and being on your feet for sustained periods)
• An understanding you may be working in environments that may be cluttered, hoarded, or unclean
• Willingness to follow Health & Safety processes and use PPE to keep yourself and others safe

If you are motivated to support people and whānau through life transitions and making space for life, we’d love to hear from you.

You’ll be part of supporting meaningful change ~ helping clients create safer, more functional spaces that support their wellbeing, independence and day-to-day living.

Kua whati te tai, tono mai! | Apply today!

For a copy of the position description or for any questions, please visit our website and request through the Contact Us page.

Application Requirements

• Full driver’s licence and reliable transport
• Ability to meet all Police or Ministry of Justice vetting requirements (mandatory)
• Legal right to work in New Zealand

Please note: only shortlisted candidates will be contacted. Applications will be reviewed as they are received, and the role may close early if the right applicant is found.

If this sounds like you and you’re ready to be part of a team doing meaningful, hands-on work in the community ~ apply today.