Family Support Coordinator – Waikato Neonatal Intensive Care Unit
Part-time | 13 hours per week
The Little Miracles Trust is seeking a compassionate, grounded and values-driven Family Support Coordinator to join our team, based inside Waikato Hospital NICU. This role is at the heart of what we do — walking alongside whānau during one of the most vulnerable times of their lives, ensuring they feel seen, supported and connected from admission through to discharge and beyond.
About the role
As a Family Support Coordinator, you will deliver face-to-face, in-hospital peer support to families of premature and critically ill babies. You’ll build trusted relationships with whānau and NICU staff, act as a visible and caring presence in the unit, and be a key connector between families, clinical teams and The Little Miracles Trust.
This is a part-time role of 13 hours per week, worked over three days:
The role is based on site at Waikato Hospital, inside the NICU, with parking costs covered as part of the position.
Pay rate: $28.95 per hour
Key responsibilities
About you
You are someone who works with empathy, emotional intelligence and quiet strength. You are comfortable working independently, but deeply value being part of a supportive, purpose-driven national team.
You will bring:
Why join The Little Miracles Trust?
At The Little Miracles Trust, we show up — for families, for each other, and for the tiny humans at the centre of it all. This role offers the opportunity to make a real, tangible difference every day, within a supportive national team that values compassion, consistency and care.
If this sounds like you, we would love to hear from you.
Jadey@lmt.org.nz
Please email your CV and Cover Letter to:
Applications will be reviewed as they are received. If we find the right person for the role, applications may close earlier than the advertised date.
The Trust works to provide and coordinate support to the whānau of premature and sick full-term babies, as they make their journeys through neonatal intensive care, the transition home, and onwards.
This is done in many ways: the provision of Care Packs on entry to a unit; morning teas to bring whānau and experts together; equipment for families to use in the units; post-discharge playgroups and coffee mornings.
We currently have team members in Auckland, Middlemore, Hamilton, Wellington, Christchurch and Dunedin with a constant drive to expand into all areas. Most of our team members have first-hand experience of time in a NICU or SCBU. So we know exactly what it’s like – and just how to help.