Volunteer Experience Advisor

Mō mātou | About Us

Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you’ll help us achieve our vision of empowering New Zealanders who are blind, deafblind or low vision, to live the life they choose.

As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations.

Mō tēnei tūranga mahi | About this role

We are excited to be hiring a superstar Volunteer Experience Advisor to join our team. Volunteer services are a critical delivery mechanism to change the lives of blind, deaf-blind and low vision New Zealanders.

A recently renewed national strategy means we have the mandate to take our volunteering services and the care and experience we provide for our volunteers to the next level. Our National Volunteer team are a collaborative team that work with all departments across the motu to achieve success. Stakeholder engagement and collaboration are key for this team as they deliver the revitalised national strategy.

Reporting to the Head of Volunteering, this role will help ensure BLVNZ remains a volunteer organisation of choice in Aotearoa by:

• Coordinating volunteer recognition/acknowledgement, including collation of volunteer stories / content.
• Helping design and undertake retention initiatives, including running reward and recognition programmes.
• Planning, delivering, and coordinating volunteer and other engagement events.
• Identifying and managing 3rd party partnership opportunities as part of volunteer reward and recognition.
• Sourcing and collating volunteer feedback and reporting on insights.
• Working with the Volunteer Services team to support the delivery of strategic initiatives.
• Handling administration tasks as required for the role.

Ko wai koe | About you

You will be well versed in reward / recognition and event management in the not-for-profit sector, ideally in the volunteering domain. You’ll also have:

• Ability to thrive in a team environment, build strong relationships and work collaboratively to achieve shared goals.
• A minimum of 3 years’ experience of administration and event planning.
• Knowledge of best practice relating to volunteer connection and a deep understanding of what makes volunteers tick.
• Analytical and problem-solving skills, with a solution focused lens.
• A strategic thinker, able to translate strategy and goals into plans and actionable initiatives.
• Excellent oral and written communication skills along with sound listening skills.
• Ability to work effectively with multiple stakeholder groups.
• Ability to develop/implement change plans and identify opportunities for continuous improvement.
• Skilled in developing and executing work plans, ensuring timely and effective delivery of objectives.
• Experience with CRM systems, preferably Salesforce for not-for-profits.
• Proficiency in MS Outlook, Word, Excel, PowerPoint, and online tools.
• Working knowledge and understanding of social media and content development.
• Availability to travel and must have a full New Zealand drivers licence. 

Ngā Huanga | Benefits*

• 5 weeks of Annual Leave
• 1 Day of Birthday Leave and 1 Wellbeing Day
• Health and Wellbeing Allowance
• Eye Test and Prescription Lens Reimbursement
• Access to 70+ discounts with businesses across the country
• And many more!

*Conditions apply.

Applications close: 28 March 2025

Please note that this advert may close sooner if suitable candidate found.

Please submit your application through our website, and should you have any questions about this role, contact recruitment@blindlowvision.org.nz.