Housing Support Coordinator

  • McLaren Recruitment
  • Wellington, New Zealand
  • Jul 05, 2024
Full-Time Administration

Job Description

  • Support a team of expert Tenancy Managers across Aotearoa
  • Opportunity to start or progress your career in housing
  • Full time; based on Cuba Street, home of café culture!


Salvation Army Social Housing (SASH) is a registered community housing provider, currently providing housing for over 500 whānau across Aotearoa New Zealand. SASH’s aim is that all whānau have a warm, dry and safe place to live within a caring community, and their new housing and unique tenancy management model is considered as one of the best in the community and public housing sector.


Reporting to, and working closely with, the Housing Support Team Leader, you will provide housing and tenancy administration services to the nationwide and Wellington-based SASH teams.


Key responsibilities include:


  • Tenancy Management – data entry, document and notification preparation
  • Preparing tenancy documentation – starting, during and vacating, coordinating all information with Housing Support Managers and resident whānau directly
  • Ensuring that the Housing Support Team Leader is kept informed regarding complaints, anti-social behaviour and communications that are useful for tribunal hearings
  • Assist the Housing Support Team Leader with rent arrears management
  • Develop, document, and implement business processes when required
  • Support the Administrator with invoice payment processes as needed
  • Provide advice to Housing Support Managers when dealing with complex resident whānau and tenancy situations, as required


You will deliver expert tenancy processes, and with your strong attention to detail, will take responsibility for the integrity of information in SASH’s client management systems.


This role represents an exciting opportunity to start or progress your career in housing, and work as part of a passionate and tight-knit team within a highly reputable and stable organisation. This work ultimately enables whānau to sustain tenancies and have a place to call home!


Person Profile:


  • Demonstrated administration and coordination experience; competent in MS Office and database management
  • Exceptional organisational skills, with the ability to manage multiple competing priorities
  • A self-starter, with high levels of initiative
  • A passion for providing and delivering a client-centred service
  • A collaborative team-based approach
  • Highly developed written and oral communication skills
  • Strong relationship building and networking capabilities at all levels
  • Cultural competency, respect for diversity and the ability to work alongside vulnerable whānau
  • A commitment to The Salvation Army’s mission of ‘caring for people, transforming lives and reforming society’
  • Knowledge of the community housing sector and income related rent in Public and Community Housing would be advantageous


The Salvation Army offers two additional leave days and long service leave, discounted medical insurance with Southern Cross and a staff discount card with various retailers such as Beaurepaires, Noel Leeming, Placemakers and Torpedo7.


To find out more about SASH, please visit the website https://www.salvationarmy.org.nz/get-help/housing/community-social-housing


The Salvation Army

Job Summary

Contribute to TSA’s fight to end homelessness and to provide warm, dry and safe housing for all who have serious need for housing in Aotearoa.

How to apply

Applications close: Wednesday 24th July 2024

Applications to: Please send your CV and cover letter to Kirsty McLaren via mclaren.co.nz

Position description: Available to view at mclaren.co.nz


P: 04 499 1069

W: www.mclaren.co.nz


View the position description by copying this link into your browser: https://mclaren.co.nz/wp-content/uploads/TSA-PD-Housing-Support-Coordinator-SASH-2.7.24.pdf


Not for Profit

Job Description (PDF)