Manager - Operations - Greater Wellington Region

  • Anonymous Company
  • Wellington Central, Wellington, New Zealand
  • Jun 11, 2024
Full-Time Governance

Job Description

  • Are you a talented and experienced operational and people leader looking for an opportunity to work in a challenging and hugely fulfilling new role?
  • Do you have proven experience of leading teams through change?
  • If the following words sound like you, then read on - resilient, agile, positive, collaborative, and outstanding at programme management with a focus of driving results.
  • We invite anyone from around Aotearoa to apply, although you will need to be based in Wellington for this role.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

The Operations Manager leads teams of people to deliver world class public housing to Kāinga Ora's customers. They are responsible for leading and supporting local tenancy and property teams, ensuring that national frameworks and approaches are applied consistently, and resolving issues that have been escalated to them.

You will contribute to national and inter-regional processes to improve services and practices to ensure that customer placement, support, re-housing, asset and maintenance teams adhere to national practices and frameworks.

Ngā pūmanawatanga ōu - What you will bring:

  • Demonstrated experience leading high achieving and empathetic operational teams at a senior level, with a customer-centric approach.
  • Ability to fairly balance competing priorities and interests and make timely decisions to support issue resolution.
  • A proven track record of managing a number of high performing operational groups through change.
  • Knowledge of local, regional and national supports to manage tenancies effectively, as well as a sound understanding of tenancy and property management functions in a social housing context.
  • Excellent interpersonal and relationship management skills
  • Understanding of public sector structure, governance, processes and systems.

Nōu te rourou - What's in it for you?

  • Competitive salary
  • 5 weeks annual leave
  • Plus Kiwi saver on top of salary
  • Insurance benefits, including medical, income protection and trauma/life.
  • Flexible working arrangements
  • Career development and study opportunities

These benefits are described in more detail here

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

  • Manaakitanga - People at the Heart
  • Mahi Tahi - Better Together
  • Whanake - Be Bold


Kainga Ora

Job Summary

The Operations Manager leads teams of people to deliver world class public housing to Kāinga Ora's customers.

How to apply

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via Please note: all applicants, including existing employees, need to follow this process.

If you have any questions, please contact Lynda Francis,

Applications close at 11.55pm on Wednesday 19 June 2024.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.


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