Senior Social Worker

  • Anonymous Company
  • Henderson, Auckland, New Zealand
  • Jun 05, 2024
Full-Time Children, Youth and Family Services Community Development Community Services

Job Description

Shakti Woman's Refuge Trust

National Refuge Service Delivery Manager: Senior Social Worker (Registered) 

Located: Henderson, Auckland 


Shakti's Vision:
"To provide culturally appropriate/competent services as a lead agency for the domestic violence intervention/advocacy, safe house facility for the migrant and the refugee women from Asian, African and Middle Eastern background in Aotearoa, New Zealand."

Provide high level leadership to Shakti's Refuge Service Delivery Nationally in line with Shakti's vision and mission by promoting best practice standards in supporting, servicing and enabling the empowerment of ethnic women and their children in situations of domestic violence.


  • NZ recognized qualification and registration with New Zealand's Social Work Registration Board.
  • Experience working with the Government Department or NGO set-up
    with women and children in New Zealand or Internationally.
  • Experience in managing crisis intervention.
  • Knowledge of EEO principles and work safety.
  • Proficiency in English Language -verbal and written. Fluency in at least one Asian, Middle Eastern or African language.
  • Be passionate about working with women and children and ensuring their safety while promoting social equality.
  • Good computer skills and the ability to use business support software.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • Have full Driving License and own vehicle.

Strategic Leadership 

  • To plan service delivery in tune with the strategic direction of the organization and maximize the safety of those seeking our Refuge
  • Implementation of best practice guidelines, developed by (SDETAT + MSD collaboration)
  • Provide leadership, guidance, supervision, and coaching (one-on-one or Group) to the social workers and Regional Refuge Service Delivery Managers.
  • Work cohesively and collaboratively with the Trust and Regional Refuge Service Delivery Managers to develop plans and strategies to achieve a common goal and sustainable outcomes for the organization.
  • Build and enhance a positive work culture across the team, that supports continuous learning and improvement through review of case studies and ongoing feedback.

Monitoring and Reporting

  • Monitoring social workers and Refuge Coordinator staff numbers to meet client requirements and demand.
  • Organizational practice standards are kept in accordance with MSD, MOJ and NZQA approval requirements.
  • Meetings – local, regional, and national organized/hosted and documented.
  • Coordinate and support the management of the National Office team and work closely with Regional Refuge Service Delivery Managers.
  • Monitor ongoing cases through Excess Database nationally and provide adequate response to the social workers as needed.
  • The National Refuge Service Delivery Manager must maintain regular communication channels and rapport with all Shakti Woman’s Refuges.
  • Must ensure that staff meetings are held weekly in conjunction with National teams and action points/minutes are documented.
  • Meeting issues and statistics are reported to the General Manager for monitoring and management.
  • Manage monthly meetings with other regional heads for management of Refuge matters and the reporting back of statistics to the General Manager.
  • Travel nationally to do spot check or audit the refuge and client files, so that the staff are well prepared for any MSD audit or other funders audit.



  • Participate in network meetings and conferences aimed at promoting the rights of ethnic women to live free of fear and free of violence and represent Shakti accordingly.

Maintaining positive relationships with Stakeholders.

  • To advocate for cultural competency, spread cultural awareness about various ethnic communities, and promote cross-cultural understanding between wider communities.
  • Networking & representing Shakti in domestic violence sector in New Zealand nationally.

Health and Safety

-Ensure health, safety and security policies and procedures are understood, followed and implemented by all employees Nationally

-Be punctual and work the hours and times specified.
-Prioritize workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
-Support and help develop a positive workplace culture.
-Demonstrate excellent interpersonal communication skills.
-Responsibly manage all business resources within accountability levels.
-Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
-Comply with all employment obligations.
-Promptly undertake to complete all reasonable and lawful instructions and directions given.
-Serve the business in good faith, promoting and protecting the business's best interests.
-During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
-Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.


Shakti Woman's Refuge Trust

Job Summary

Provide high level leadership to Shakti's Refuge Service Delivery Nationally in line with Shakti's vision and mission by promoting best practice standards


$85,000 – $100,000 per year

How to apply

If you are interested to work for our organization and make a difference in the lives of women, apply by sending through your CV and cover letter!

Employer questions

Your application will include the following questions:
    Which of the following statements best describes your right to work in New Zealand?
    How many years' experience do you have as a service delivery manager?
    Have you worked in a role where you were responsible for budget management & forecasting?
    How many years of people management experience do you have?
    Do you have a current New Zealand driver's licence?
    Which of the following Microsoft Office products are you experienced with?
    Do you have experience working in the not-for-profit sector?
    Do you own or have regular access to a car?


Not for Profit