Service Manager - Adult Disability Services

  • Anonymous Company
  • Hamilton, Waikato, New Zealand
  • Jun 04, 2024
Full-Time Community Development Community Services Management

Job Description

About us 

Community Living provides a range of services to people with intellectual disabilities, embracing a person centred approach. Our aim is to maximise the independence and quality of life for people we support while building and developing partnerships with whānau/families and communities. 

About the role 

We're looking for an inspirational, experienced people manager who can lead, inspire and manage a team of support staff in a range of services, who deliver quality supports to the people we work for. Your ability to listen, connect, collaborate, communicate and influence will be critical. You will need to display attributes of tolerance, empathy, trustworthiness, confidence and kindness.  

In successfully leading the teams, the manager will effectively manage workload and resourcing requirements, work within budgets, develop strong connections and networks within the sector, assess and manage risk proactively, and be able to undertake complex and/or sensitive tasks. 

A great attitude, passion and empathy with resilience and tenacity to work in such a dynamic environment, are vital to ensuring success as a Service Manager. You will need a high level of interpersonal and negotiation skills, combined with a coaching and consultative approach to leadership. You will lead the professional growth of teams of support staff therefore a strong respect for others coupled with an open and engaging attitude is important. 

Essential requirements 

  • Have strong staff management and people leadership experience 
  • Has understanding and commitment to the guiding principles of enabling good lives embedded in their approach
  • Demonstrated experience of developing positive support strategies for people with communication, behavioural and/or medical needs 
  • Understanding and empathy for people with different abilities
  • Fantastic communicator with a great attitude and able to motivate people 
  • Strong computer skills and demonstrated ability to use web based systems 
  • The ability to follow clear directions, organise priorities, work under pressure, manage their own workload and meet deadlines 
  • Show success in achieving results, outcomes and making improvements 
  • Understanding and upholding the Articles and Principles of Te Tiriti o Waitangi and awareness of New Zealand as a multi-cultural society 
  • A relevant tertiary qualification or equivalent 
  • Hold a full, clean NZ driver's licence 
  • Be able to satisfactorily pass Police checks 

Highly Desirable requirements 

  • Professional experience within a registered health background with APC  (i.e. Social Work, Occupational Therapy, Nursing)  
  • Experience within the disability sector or lived disability 

What we have to offer 

  • Full time – 40 hours per week 
  • Located in Hamilton 
  • An appropriate package for the successful candidate based on skills and experience will be negotiated 
  • A range of other staff benefits including professional development, flexibility, life insurance, employee discount programs, and a diverse working environment 


Community Living Trust

Job Summary

We're looking for an inspirational, experienced people manager who can lead, inspire and manage a team of support staff in a range of services, who deliver quality supports to the people we work for. 

How to apply

If this sounds like you, click 'apply' to submit both your cover letter and CV/Resume. We will not consider applicants who do not include a cover letter relevant to this actual job.  

Note: We will be shortlisting as applications come in so apply today. 

The health and wellbeing of our employees and the people we support is very important to us. As such Community Living is a smoke-free environment and operates a drug and alcohol free workplace.

We welcome enquiries from everyone and value diversity in the workplace.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How many years of people management experience do you have?
  • Do you have a current New Zealand driver's licence?
  • How many years' experience do you have as a service manager?
  • What's your expected annual base salary?
  • Have you worked in a role where you were responsible for budget management & forecasting?
  • How much notice are you required to give your current employer?
  • Do you have experience in a role which requires relationship management experience?
  • Do you know someone who currently works at Community Living and has referred you to this role? If so, please provide their first and last name.


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