IT Helpdesk Administrator

  • Kahui Tu Kaha
  • Ellerslie, Auckland, New Zealand
  • Apr 12, 2024
Full-Time Community Services

Job Description

He kaupapa hirahira tēnei mo tētahi tangata ngākau nui nei ki te hiki I te mana o te tangata, ā I te hapai I te ora o te tangata.  Mā te kanohi o te Ao Māori tēnei kaupapa e arahi ki tōna putanga whaihua. 

He kōrero mō mātou | About Us   
Kāhui Tū Kaha is a community mental health and registered social housing provider under the auspices of Te Rūnanga ō Ngāti Whātua. We are a well-established and innovative provider, characterised by our diversity and commitment to health and social outcomes for everyone. We strive to uphold our organisational values of manaakitanga, rangatiratanga, and whakawhanaungatanga in all that we do. As a successful applicant, you will enjoy working within an open, culturally diverse organisation with many opportunities for further growth and development.  

He kōrero mō te tūranga | The Role
In this role you will respond to requests from staff for usage and fault assistance with their computers and equipment, desktop software, phones and client management software. You will also deliver training on relevant software and for staff as needed.

He kōrero mōu | About You
You will have a ‘can-do’ attitude and find joy in finding solutions and helping others. You will have working knowledge of the fundamental operations of a wide range of software, hardware and other office equipment. Crucially, you will also be great at communicating IT-related issues with members of staff who are less tech-savvy than you and upskilling them.


What you will need for this role:

  • Tertiary qualification in IT, Computer Science or relevant filed
  • Strong customer-centred approach
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Experience in troubleshooting and providing helpdesk support (helpdesk ticketing system)
  • Strong communication and presentation skills
  • Ability to work with people from diverse backgrounds
  • Commitment to Te Tiriti o Waitangi

All applicants must have New Zealand Residency, a full and clean driver's licence, and a clean police record. 


Kāhui Tū Kaha

Job Summary

Bring your can-do attitude to support our staff with IT issues and software training within a Kaupapa Māori health and social services provider.



How to apply

Me pēhea te tono mai | How to apply
Apply through SEEK or send your CV and cover letter to For more information please visit, or call Shirlene on 027 700 6936. 


Not for Profit

Cause (Sustainable Development Goals)

Good Health and Wellbeing